Interior Regulations Hotel HACIENDA SEÑORÍO DE NEVADA (Villamena, Granada)

INDEX

I. Introduction and Characteristics
II. Admission Standards
III. General Rules
IV. Security Rules
V. Access of Goods
VI. Information on the administrative organisation and responsible person to whom, where appropriate, questions relating to the operation of the establishment should be addressed.
VII. List of complementary services provided by companies other than the operator and identification of the companies responsible for their provision.
VIII. Advice and suggestions

INTRODUCTION AND CHARACTERISTICS

RULES OF PROCEDURE

Article 25 of Decree-Law 13/2020, of 18 May, of Andalusia, which, among others, establishes measures relating to hotel establishments, stipulates that hotel establishments must have internal rules and regulations that must be complied with by users during their stay. Hotel establishments may request the assistance of the Security Forces and Bodies to evict from the same those who do not comply with the internal regulations, do not comply with the usual rules of social coexistence or seek to access or remain in the same for a purpose other than the normal use of the service, in accordance with the provisions of Article 36.4 of Law 13/2011, of 23 December.

The internal rules and regulations specify:

a) The conditions for admission.
b) The rules of coexistence and operation.
c) Information on the administrative organisation and responsible person to whom, where appropriate, they should address any questions relating to the operation of the establishment.
d) List of complementary services provided by companies other than the operating entity and identification of the companies responsible for their provision.
e) Information to users on the facilities or services that pose a risk and the safety measures adopted in this respect.
f) Admission of animals and conditions for such admission.
g) In general, all the circumstances that allow and favour the normal development of the enjoyment of the facilities, equipment and services.
These Regulations are available to you, as a Client, at all times in both the Spanish and English versions, and can be consulted in the reception area, as well as on our website.

PRESENTATION OF THE HOTEL

Hotel Señorío de Nevada (Villamena, Granada) is a RURAL hotel, located in a setting of exceptional beauty, among vineyards and with views of the Sierra Nevada, offering a unique environment where you can enjoy unforgettable moments. A four star hotel with 25 rooms, to enjoy all the charm of a stay among vineyards. In the restaurant you can enjoy an exquisite gastronomic proposal of suggestive pairings. Our wine cellars and event rooms have become a benchmark of exclusivity in a different place with an authentic flavour.

Our twenty-one hectare estate is located in the heart of the Lecrin Valley, a strategic location, as it is just over ten minutes from the beautiful city of the Alhambra, in twenty minutes we can enjoy the Mediterranean Sea and in half an hour we will be in the middle of the mountains when we reach the Sierra Nevada National Park.

We are situated at 650 metres above sea level, influenced by the Sierra Nevada, as well as by the warm currents of the Mediterranean Sea.

The condition of the terroir, very rich in minerals, and composed of a mixture of clay, limestone and silt, facilitates the exceptional development of the vines and consequently the production of wines of excellent quality.

ADMISSION RULES

1. Right of Admission. This hotel is considered, for all purposes, an establishment for public use, although admission or stay may be refused:
a) For lack of accommodation capacity or facilities.
b) For failure to comply with the admission requirements.
c) For adopting behaviour that may cause danger or inconvenience to other people, whether they are users or not, or that hinder the normal development of the activity.
d) Persons with a compulsorily notifiable infectious or contagious disease who, for public health reasons, should not stay in a hotel establishment.

2. Admission document. In order to make use of the hotel room, it will be a prerequisite to properly complete the admission document upon arrival at the Hotel, at which time you will be informed of your rights and obligations as a Client, as well as the existence of these Internal Regulations. When filling in the admission document, you must present an official document that identifies you and which will also be used by the Hotel to fill in the corresponding entry form in accordance with the current regulations on registration books and entry forms for travellers. The hotel, in compliance with the Order of the Ministry of the Interior INT71922/2003 and the resolution of the Secretary of State for Security, will ask all guests over 14 years of age for identification documents in order to provide the corresponding police with information on their registration at the hotel. Once the admission document has been completed, you will be given a copy of it, which will include, at least, the name, classification and registration code in the Andalusian Tourism Register of the establishment, the identification of the room, the number of people who are going to occupy it, the dates of arrival and departure, the contracted dietary regime and, when the accommodation contract has been signed directly between the client and the hotel, the total price of the contracted stay, in which case you will be given the original document as a contract.

3. Social coexistence and non-permitted uses. Clients who do not comply with the usual rules of social coexistence or who intend to access or remain in the same for purposes other than the normal use of the service will not be admitted, in accordance with the provisions of article 36.4 of Law 13/2011, of 23 December. Likewise, failure to comply with these Internal Regulations will result in the expulsion of the client, and the hotel reserves the right to terminate the accommodation contract. The hotel reserves the right to cancel the accommodation contract. The cancellation fees will be applied to any services not received for this reason.

4. Minors. Minors under 18 years of age must be accompanied by at least one responsible adult or adults, who must sleep at the hotel, otherwise they must present an authorisation from an adult (parent or guardian) in order to stay at the hotel.

5. Pets are not allowed in the hotel.

GENERAL RULES

6. Reservation. All reservations will include the date of the stay, number and type of room with its diet, cancellation policy and additional complementary services additionally contracted; also stating the total price and broken down for each of these concepts, unless it has been offered as a package at a global price agreed. Our confirmation of the reservation will be considered as a tourist accommodation contract; a physical or electronic record will be available to the client.

7. Check-in. The time of check-in or entry to the establishment is from 14:00 hours.

8. Check-out. The check-out time is until 12:00 noon. This time may be delayed depending on the availability of the hotel and will incur an additional cost.

9. Cancellations. Reservations cancelled (with advance credit card guarantee) within 48 hours prior to check-in will be charged for one day’s stay.

10. Price. The client must pay for the contracted services at the time of the presentation of the invoice or within the agreed period, without the fact of presenting a claim implying exemption from payment. In the case of stays longer than one week, the services may be invoiced weekly.

12. Payment. Payment of the price may be made by bank transfer, bank card or in cash up to the quantitative limit in force at any given time according to the law.

13. Credit. The hotel reserves the right to ask individual or group guests for a deposit equal to the amount of their stay at the hotel, to be paid on the spot by credit card or cash. To open the credit line within the hotel, a valid credit card will be required upon arrival. Reception will inform guests who exceed 125 € for extras so that you can settle them in order to expedite the check-out process.

14. Theft. Theft and intentional damage will be reported immediately. The hotel is not responsible for the theft or robbery of any property that has not been deposited in its custody. The hotel assumes no legal responsibility for luggage deposited in the corresponding room or for bicycles or other vehicles parked on hotel property.

14. Damage. Whoever damages the building or the inventory is liable before the law within the framework of the regulations in force (especially for those responsible for accompanying groups and for the organizers). The ornamentation of the facilities must be respected. The hotel is liable for damages to guests only in the event of negligence on the part of the hotel.

15. Safe. The rooms of this establishment are equipped with a safe. Our hotel is not responsible for the loss or theft of money or valuables that are deposited in the safe or in the room.

16. Cleaning. The work period for room cleaning is from 9:00 a.m. to 5:00 p.m. in the morning.

17. Food. No food or beverages from outside the hotel may be brought inside the hotel. Food may not be taken out of the restaurant.

18. Clothing and aesthetics. The client must wear footwear and covered with clothing and according to the etiquette required for some services, such as catering. It is forbidden to hang towels or any other garment on the railing of the windows and terraces of the rooms.

19. Games. It is forbidden to play with balls and the like in areas not specially designated for this purpose.

20. Occupancy. The maximum occupancy per room is 4 people, according to tourist regulations.

21. Room service. All services required in the room will be charged extra (ice service, breakfast, etc.).

22. Parking. Parking in the loading and unloading area at the front door of the hotel is permitted for a maximum of 15 minutes. The parking inside the hotel has an independent cost to the price of the room, except promotions so described.

23. Laundry. In the room you will find information on the conditions of these services, their prices and schedules for delivery and return of garments. This establishment is not responsible for the garments that, due to their conditions, or compositions of use, shrink, discolor or deteriorate.

24. Catering. Restaurant and cafeteria hours:
    Breakfast from 07:30 to 10:30 am except weekends and holidays. Lunch from 13:00 to 16:00 hours.
    Dinner from 20:00 to 23:00 hours.
    Cafeteria from 07:00 to 23:00 hours.
    These schedules can suffer some variation depending on the time of the year.

25. Signage. No posters, stickers or the like may be placed without prior written permission. Also, nothing shall be hung from the ceiling without prior authorization from the management.
26. Limitation on Access. Access to an area or facility of the Hotel shall be limited:
    a) When the established capacity has been completed and in the meantime there is no availability of access in attention to such capacity.
    b) When the closing time of the area or facility has been exceeded.
    c) When the minimum age established for access to the area or facility according to the regulations is not met.
    d) When violent attitudes are shown or manifested, especially when behaving aggressively or causing altercations.
    e) When it causes situations of danger or discomfort to other users or does not meet the conditions of hygiene. When it causes dangerous situations or discomfort to other users, or does not meet the conditions of hygiene. In particular, access shall be denied or, where appropriate, the stay, to persons who are using drugs, narcotic or psychotropic substances, or show signs of having used them, and those who
    show signs of obvious signs of being intoxicated.
    f) When wearing clothing or symbols that incite violence, racism, homophobia, or xenophobia, as well as when not wearing the required attire according to the area or facility.
    g) When you show symptoms incompatible with food safety and / or public health.
    

    SAFETY REGULATIONS

    27. Identity. The hotel staff may request the client to be accredited as such within the hotel premises in order to ensure the safety of all guests.
    28. Tobacco. Smoking is prohibited in all areas of the hotel.
    29. Self-protection Plan. The client has at his disposal indications of action in case of emergency, as well as signage of evacuation routes and means of fire prevention. In case of an emergency, the client must follow the additional indications given by the Hotel staff. The obstruction of emergency exits and fire fighting equipment (fire extinguishers, fire hydrants, push buttons…) as well as its improper use, may result in expulsion from the hotel.
    30. Events. In congress halls and common areas, the exhibitor/assembler undertakes to comply with the rules on safety in halls, especially those relating to maximum capacity, emergency exits and fire safety measures. Materials and objects shall not rest on the walls and seats, but shall be placed in a stable and well-stacked manner in the places determined for this purpose. Materials and objects that could scratch the floor shall not be dragged. Carpeting or other material should be provided for their transport.
    31. Rental of rooms. The rental or assignment of any space for any natural or legal person does not exempt the person responsible for carrying out only activities compatible with the law and with the space, prohibiting any illegal, noisy, annoying, unhealthy, dangerous and / or harmful activity. The person who signs the rental or assignment contract will be responsible for any activity that takes place, as well as for any damage that may occur and must declare it in advance in order to establish a Coordination of Business Activities (Royal Decree 171/2004). Any non-compliance or lack of solvency will result in expulsion from the hotel.
    32. Collaboration. If the customer considers that the use of any facilities or services may pose any risk to health or physical integrity, we urge you to contact our Customer Service so that they can inform you and dispel any questions that may have arisen in this regard.
    33. Emergencies, crises and health alerts. In the event that the authorities declare an emergency or health crisis that affects the normal development of our hotel, it will be conveniently announced so that the customer, the services that are suppressed and know the measures to be taken and comply with them. The customer in an emergency situation or health crisis declared by the authorities fails to comply with these measures, mandatory or recommended, which have been adopted in this establishment may cause the immediate termination of your accommodation contract; being canceled your stay without any refund, and notice to the competent authority.

    ACCESS TO GOODS

    34. Goods access control must be carried out through the loading dock door, where the delivery notes will be stamped and then the event material will be deposited in the congress warehouse.
    35. If the goods arrive outside the established reception hours (09:00 – 14:00 hours) reception will take charge of the goods, then informing the warehouse to follow the procedure described in the previous point.
    36. Very heavy materials are not allowed to enter the porch area of conference rooms and terraces due to the fragility of the soil.
    37. Once the event is over, no waste materials or goods in storage may be left on the premises.

    INFORMATION ON THE ADMINISTRATIVE ORGANIZATION AND RESPONSIBLE PERSON TO WHOM, IF APPLICABLE, QUESTIONS CONCERNING THE OPERATION OF THE ESTABLISHMENT SHOULD BE ADDRESSED.

    38. In any case in which doubts or questions arise regarding the operation of our hotel, you may contact the reception staff or customer service, where they will be resolved or, failing that, will contact the staff authorized to resolve your question or doubt; being the director of the hotel the most responsible for it.

    LIST OF COMPLEMENTARY SERVICES PROVIDED BY COMPANIES OTHER THAN THE OPERATING ENTITY AND IDENTIFICATION OF THE COMPANIES RESPONSIBLE FOR THEIR PROVISION

    39. Our establishment provides tourist information and information on various services by companies other than the hotel operator, of which you can inquire at the reception or customer service. This hotel is not responsible for services provided by companies other than the operator of this establishment. Activity schedules may be modified without prior notice.

    TIPS AND SUGGESTIONS

    40. Monitor and control your luggage. Do not leave it unattended.
    41. Keep the door closed when you are in your room. Close the door to your room when you leave it, and try to open it again to make sure it is properly locked, even if you are only gone for a short period of time.
    42. Lock your luggage when not in use or place it in your locker. If your luggage has a lock, always use it.
    43. Never display jewelry, money or valuables in your room.
    44. Immediately notify the hotel management of any abnormal occurrence you notice such as: suspicious persons in the hallway, repeated phone calls from unidentified persons, knocking on your room door from persons unknown to you, or not finding anyone at the door when you go to open it.
    45. If you forget or misplace your key, only the front desk staff is authorized to provide you with a new key to open your room.
    46. Do not be upset if you are asked at the front desk for identification when requesting a new key, it is for your security.
    47. When socializing with strangers, do not reveal the name of the establishment or room number.
    48. Never allow people into your room with unsolicited deliveries.
    49. Never discuss specific plans for future excursions, outings, etc. in public or with strangers.
    50. If you wish to have your room repaired, hang the sign “Please repair room” on the outside of your room door. If you do not wish to be disturbed, hang the “Please do not disturb” sign.
    51. If you discover any damage or anomaly, please contact the front desk.
    52. The electrical installation of your room is 220 volts.
    53. Respect the areas in which the rooms are located during nighttime and napping hours and, in general, avoid making unnecessary noise.
    54. Please use the facilities appropriately, respecting the hotel’s furniture and gardens.
    55. Please respect the opening hours of all hotel facilities.
    56. We appreciate your participation in the event that, during your stay at the facility, any type of fire and evacuation drill is practiced.
    57. Some schedules may change depending on the time of year.